To cancel your account, you must send us a request through our support desk so we can verify your identity and make sure an authorized person is requesting the cancellation. This is the same for all account level changes. We will also request feedback and confirmation that you wish to cancel to verify that you, as the account owner, wish to cancel your account.
How will my files be stored?
Your files will be stored on our secure servers accessible through our website and applications. You can access them at any time from anywhere with an Internet connection.
Can I change my plan at any time?
If your plan is up for renewal, you can change to another plan by logging into your account through the web and then going to Settings > Upgrade. From there, you can apply the new plan of your choice and as soon as you confirm payment, the new plan will be active immediately.
If you need to change plans in the middle of a billing cycle, please contact us through Support and let us know which plan you would like to change to. We will change the plan and apply all unpaid fees to that plan at the new pay rate and adjust your billing cycle accordingly.
How do I know Boxippo is right for me? Can I try before I buy?
Boxippo offers a free 15 day trial of any plan you choose. This will allow you to test full functionality so you can rest assured that Boxippo is the right solution for you without taking any risks. Please visit our pricing page or contact our support team to learn more.
How long does it take to receive a quotation for the Enterprise option?
Usually, once a request is received by our sales team, an analysis and quotation is made and submitted to the customer same day. Please take note that if requests are submitted during close office hours, the quotation will be sent the next business day.
Are there any other payment options besides credit card and PayPal?
At this time, those are the only forms of payment we accept for our services.